Knowledgebase Home: 01. Tech Support
How do I search the Knowledgebase?
Posted by Anna Wright on 06 March 2012 08:38 AM

The Knowledgebase contains a wide variety of articles with detailed step-by-step instructions for Rowan Global supported software, including information about using Canvas, help with typical technical issues, and information on our policies and requirements. Articles have been provided for both students and faculty.

Note: If you've searched the Knowledgebase and still cannot find the answer to your question or technical issue, please call Rowan Online Tech Support or submit an online support ticket for further assistance.

How to Access the Knowledgebase

  1. After logging in to the Rowan Online Portal, and click on Support Center.
  2. Click on Browse the Knowledgebase
    Browse the Knowledgebase 
  3. The Knowledgebase is organized into categories so you can easily find what you’re looking for. Click on the title of a category or article to access it.

How to Search the Knowledgebase

You can search the Knowledgebase by doing one of the following: 

Using the Request Support Search field:

  1. After logging in to the Rowan Online Portal, and click on Support Center.
  2. Click on Request Support.
  3. On the Request Support page, type in a question or describe the issue you are experiencing (i.e. How do I submit an assignment?).
    Request Support
  4. A list of related Knowledgebase articles will appear.
    Article suggestions 
  5. Click on the title of an article to view it. The article will open in a pop-up window. 
    • To close the window, click on the X in the bottom right-hand corner. 

Using the Categories:

  1. After logging in to the Rowan Online Portal, and click on Support Center.
  2. Click on Browse the Knowledgebase.
  3. On the Browse the Knowledgebase page, click on a category under Knowledgebase Categories & Articles.  
  4. A list of available sub-categories or topic-related articles will be listed. 
  5. Click on the title of an article to access it. 

To return to the Knowledgebase homepage at any time, click on Knowledgebase Home in the breadcrumbs bar.


Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments: