Knowledgebase Home: 09. Network Account
When logging into the Rowan Self-Service (Banner) website, my browser says, "Access Denied" or "Page Not Found"
Posted by on 09 February 2012 01:16 PM

Are you logging in correctly?

To ensure you are accessing the Rowan Self-Service (Banner) website correctly, visit How do I access Rowan Self-Service (Banner)? 

Is it being blocked?

If you are attempting to access Rowan Self Service from your place of work, many employers will block the network ports needed to access for security purposes. Additionally, many public Wi-Fi hot spots will also block access.

Try Again From Home

If you receive an error (such as Access Denied or Page Not Found) when attempting to access the Rowan Self-Service website, it is recommended that you try again from a home computer and personal Internet connection. Most residential Internet Service Providers (Comcast, Verizon, AOL, NetZero, etc.) do not block access to the Rowan Self-Service website.

Accessing on Mobile Devices

Note: You may not be able to access Rowan Self-Service via a web-enabled mobile device.

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