Knowledgebase Home: Proctortrack
I am a student. How do I use Proctortrack for a quiz or exam?
Posted by on 09 November 2016 10:56 AM

Note: These instructions are for students.

Proctortrack is the automatic remote test proctoring solution that can be used in Canvas during online quizzes and exams. More information about Proctortrack’s privacy policies and technologies used can be found on their website.


Assessment Proctoring Policy

Review the Assessment Proctoring Policy in your syllabus as well as in the Rowan Online Standard Policies document.


Required Materials

  • Webcam
  • Microphone
  • ID Verification - We need to check the photo and name on your photo ID to make sure the correct student is taking the test.
    • Official Rowan Student ID
    • Passport
    • Driver's License
    • Any other government issued ID
  • Computer System Requirements - Visit http://www.proctortrack.com/technical-requirements/ to make sure you meet all of the necessary requirements
    • Note: Proctortrack does not support Linux, Virtual Machines, Chromebook, iPads, Tablets or mobile devices.

How do I get technical support for Proctortrack?

Students can go to http://support.proctortrack.com and submit a ticket, or live chat anytime. They can also call Proctortrack Support at 1-844-753-2020 or by going to www.proctortrack.com.


How does it work and why onboarding?

Often students are unsure if their specific hardware setup will allow them to use Proctortrack. While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves. Keep in mind that Chrome and Firefox are the recommended browser. While Proctortrack will work in other browsers, the user experience is far superior in Chrome.

The onboarding process gives students the opportunity to make sure everything is working correctly during low-pressure circumstances. It also gives students time to make any changes to their system well before the first exam.

Students can fail onboarding for the following reasons:

  • Facial scan missing or insufficient
  • ID scan missing or insufficient
  • ID scan shows invalid ID
  • Knuckle scan missing of insufficient
  • Environment lighting insufficient

If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and be asked to re-take the onboarding exam.

For students onboarding appears exactly the same as a normal exam, to help familiarize them to the testing environment.


How do I take a Quiz or Exam using Proctortrack?

  1. In your course in Canvas, click on Modules in the Course Navigation.
  2. Click on the title of the quiz or exam in the Module for the week in which it is administered.
  3. Get Access Code and Get Started:
    • Click on Get Access Code.
      Click Get Access Code
    • While scrolling through the Let’s Get Started page, look over Proctortrack’s guidelines for an ideal test-taking environment. These practices are great way to secure an accurate assessment and credit for honesty shown during the test.
      Let's Get Started Page
    • After getting familiar with Proctortrack, check the box labeled “I have read, understand and will adhere to the required environment guidelines.” Click on Go To Next Step.
      Click Go to Next Step
  4. Download the Proctortrack app:
    • If you've never downloaded Proctortrack before, click Download to download Proctortrack.
      Click Download
    • After downloading, your browser will attempt to automatically locate the file and run the app. 
    • If it doesn't, click on Locate and Run to locate, run and open the app.
    • If the app isn’t running before Canvas has been attempting the connection for a few seconds, it will display a Failed to Connect window. If this happens, don’t worry. Ignore the window, and just continue the search for the app. As soon as the app is run, Canvas will connect to it.
      Failed to Connect
  5. Verify the System is Ready:
    • Once Start is clicked, a system check will run to verify that the system is ready.
      Click Start
  6. Face Scan:
    • Make sure to fill the frame before clicking Scan. After that, follow the on-screen prompts.
      Click Scan
    • If dissatisfied with the scans, click Re-Scan [1] to rewrite the them by taking new ones. Otherwise, click Confirm [2] to move on.
      Click Rescan or Confirm
  7. ID Scan:
    • For the ID scan, hold a valid photo ID up to the camera and click Scan.
      Click Start
    • Make sure to fit the ID within the frame and hold it steady so that it’s clear.
      Hold up ID for scanning
    • Click Re-Scan [1] as many times as needed or click Confirm [2] to proceed.
      Click Rescan or Confirm
  8. Knuckle Scan:
    • For the knuckle scan, choose Left or Right Hand, hold the back of either hand up to the webcam and try to fit it within the frame. Click Scan.
      Click Start
    • Once the scan is complete, click Re-Scan [1] if the scan is too blurry. Otherwise, click Confirm [2] to complete the identification process.
      Click Rescan or Confirm
  9. Digital Signature:
    • Check the box labeled “I agree to the terms and conditions” [1].
    • After that, provide a digital signature in the text box [2].
    • When the digital signature matches the name given, the Confirm [3] button will turn blue. Click it.
      Type digital signature and confirm
  10. Start Proctoring:
    • Click on Begin Proctoring. Proctoring has now begun.
      Click Begin Proctoring
    • A blue border will be placed around the screen as a reminder that Proctortrack is now in session.
    • Canvas will be brought to the forefront of the screen and a prompt for an access code should appear.
    • By hovering the cursor near to the top of the screen, an additional gray bar will be brought down.
    • That bar will provide the Access Code [1], which can then be entered into the text box in canvas [2]. Once it is, click Submit [3].
      Click Submit
  11. Take your exam or quiz:
    • Take the test as per normal while adhering to the aforementioned guidelines.
    • While taking the test, feel free to move the camera feed [1] anywhere on the screen so that it stays out of the way of important functionality.
    • After the test, it’s important to remember to click Submit Quiz [2] before clicking End [3].
      Take and Submit Quiz
  12. Submit your exam or quiz:
    • Check the box next to “Yes, I have submitted my exam.” [1], as well as the one labeled “Yes, I have completed my exam.” [2]. Finally, click End Proctoring [3].
      Click End Proctoring
    • The session data will be automatically uploaded to Proctortrack.
      Uploading your data
    • The test session is complete. 
    • Either button seen here will close Proctortrack. Click Close Window [1] to save the application for use with later tests, and click Uninstall Application [2] to remove Proctortrack from the current machine.
      Uploading Complete!
    • Proctortrack will have to be run before each proctoring-enabled test. Keep in mind that an opportunity to download Proctortrack will be given before each proctoring-enabled test.

Frequently Asked Questions

What can Proctortrack detect for each exam?

Proctortrack is able to detect when a student:

  • Leaves a test session
  • Is replaced by another test taker
  • Seeks help from another person
  • Searches online
  • Looks off-screen
  • Lifts test questions

Will a person be watching each student while taking the online exam?

No, Proctortrack is completely automated and proctorless. There is no human on the other end who is watching students as they take the online quiz or exam in Canvas. Each student's exam session is recorded and then presented to the instructor to review.


Does Proctortrack access any user's personal files on their computer without their knowledge?

Proctortrack goes to great lengths to inform students when they are being monitored. Students are only being monitored when the large red frame is around their screen. The application does not access any of user's personal files and it does not allow anyone remote access to any user's computer.


What should students typically not do during a proctored online exam?

The default exam terms forbid the following (note: this varies by course, this is only the default):

  • Do Not Cheat or attempt to deceive during this examination session.
  • Do Not Impersonate another candidate or having another person impersonate you.
  • Do Not Use Any Mobile Device talk or communicate to anyone via the use of any manual or electronic medium.
  • Do Not Leave the camera view during the test.
  • Do Not Reproduce photograph, screenshot or print any part of the test in any medium.
  • Do Not Eat Or Drink during the exam period.
  • Do Not Let Others Access your secured test or computer.
  • Do Not Be In A Room With Others having other people disturb you during the testing period can disqualify you.
  • Do Not Leave The Browser Or Test Session open any other software, browser or web page that is not required for taking this test.*
  • Do Not Use Multiple monitors, keyboards or mice. Do Not Look Away off-screen to glance or read notes.*
  • Do Not Make Notes or calculations on your computer or on paper, unless test instructions explicitly state to do so.

*Unless professor has configured test to be open book.