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I am an instructor. How does proctoring work for online exams using Proctortrack and Canvas?
Posted by on 05 January 2017 10:02 AM

Note: These instructions are for faculty.

Proctortrack is the automatic remote test proctoring solution that can be used in Canvas during online exams. More information about Proctortrack’s privacy policies and technologies used can be found on their website.


What is Proctortrack?

What is Proctortrack?

Proctortrack is the automatic remote test proctoring solution that can instructors can opt to use for online exams in Canvas.


Can I use it for all quizzes and exams in my Rowan online or hybrid course?

If you decide to participate in assessment proctoring, your assigned Instructional Designer will work with you to determine which assessments will use the Exam Integrity Software. Be advised that use of the system is reserved for examinations that constitute a significant percentage of the course grade. For this PILOT, we are limiting usage of the system to two (2) exams per course section.


What can Proctortrack detect for each exam?

Proctortrack is able to detect when a student:

  • Leaves a test session
  • Is replaced by another test taker
  • Seeks help from another person
  • Searches online
  • Looks off-screen
  • Lifts test questions

How does Proctortrack detect cheating?

Proctortrack's role is to highlight abnormal behavior and then present evidence to the instructor to allow them to make a decision whether or not the highlighted behavior results in a violation of Academic Integrity Policies.


Will a person be watching each student while taking the online exam?

No, Proctortrack is completely automated and proctorless. There is no human on the other end who is watching students as they take the online exam in Canvas. Each student's exam session is recorded and then presented to the instructor to review.


Does Proctortrack access any user's personal files on their computer without their knowledge?

Proctortrack goes to great lengths to inform students when they are being monitored. Students are only being monitored when the large red frame is around their screen. The application does not access any of user's personal files and it does not allow anyone remote access to any user's computer.


Using Proctortrack in your Rowan Online or Hybrid Course

How do I let my assigned Instructional Designer know what settings I'd like applied to an exam?

Because of the number of available settings, instructors using Proctortrack are required to complete Rowan Online's Proctortrack Exam Setting Form. If you want these settings to be applied to all quizzes and exams using Proctortrack, you can indicate so on the form and only have to complete it once. If different exams in your course will not be using the same exact settings, please complete and submit a separate form for each variation.

Complete the Proctortrack Exam Setting Form


What do I do if I want to use Proctortrack in my Rowan Global online or hybrid course?

Proctortrack is currently in the PILOT stages so it's being using in a case-by-case basis. 


Assessment Proctoring Policy

The Assessment Proctoring Policy will be added by your assigned Instructional Designer in your syllabus. It must be included in the course syllabus. It is also available in the Rowan Online Standard Policies document.


Required Materials for Students

  • Webcam
  • Microphone
  • ID Verification - We need to check the photo and name on your photo ID to make sure the correct student is taking the test.
    • Official Rowan Student ID
    • Passport
    • Driver's License
    • Any other government issued ID
  • Computer System Requirements - Visit http://www.proctortrack.com/technical-requirements/ to make sure you meet all of the necessary requirements
    • Note: Proctortrack does not support Linux, Virtual Machines, Chromebook, iPads, Tablets or mobile devices.

Practice Test for Students

As part of the PILOT, there will be an Onboarding Practice Test that will get students set up with ProctorTrack. The Practice Test will acclimate the student to the use of ProctorTrack process. It is highly recommended that students take the Practice Test so they will be ready for their exam.

An onboarding Practice Test must be done at least 48 hours prior to the first proctored exam since it can take up to 48 hours to render each student’s onboarding process into the system.

Below are some examples of Onboarding Practice Tests that can be customized and used in your course. Contact your assigned Instructional Designer if you need additional recommendations or have any questions.

The Onboarding Practice Quiz - Example
1. If you’ve completed the Proctortrack Onboarding Process, select Yes below.
*a. Yes

The Syllabus Acknowledgment Quiz - Example
1. Students are responsible for reading the syllabus in its entirety. After reading the syllabus, complete the Syllabus Acknowledgement. In doing so, you are acknowledging to the instructor that you have:

  • read the syllabus;
  • understand the course requirements, grading criteria, and policies;
  • recognize that you are responsible for purchasing the required materials; and
  • recognize that you are responsible for completing all assigned readings, listening to all assigned voice-over lectures, and submitting all assigned course activities (e.g., assignments, discussions, etc.) by their posted due dates, which are listed in the weekly overviews.

 

The Syllabus Acknowledgement Statement is as follows:

  • By typing "I agree" in the text box below, I hereby confirm that I understand and agree with each and all of the following statements:
    • I have read the course syllabus in its entirety.
    • I understand the course requirements, grading criteria, and policies set forth in the syllabus.
    • I recognize that I am responsible for purchasing the required materials for the course.
    • I recognize that I am responsible for completing all assigned readings, listening to all assigned voice-over lectures, and submitting all assigned course activities (e.g., assignments, discussions, etc.) by their posted due dates.

 

The Syllabus Quiz - Example
1. Who is the author of the required textbook?
a.
b.
c.
d.

2. The sum total of all assignments is worth ________ of your final grade.
a.
b.
c.
d.

3. The sum total of all discussions is worth ________ of your final grade.
a.
b.
c.
d.

4. Assignment 3 is due by the end of Week _____.
a.
b.
c.
d.

5. Major Assignment 2 is due by the end of Week _____.
a.
b.
c.
d.

6. In Week 2, we will learn about __________.
a.
b.
c.
d.

7. In Week 4, we will learn about __________.
a.
b.
c.
d.

8. How many lectures are there in this course?
a.
b.
c.
d.

9. Each discussion board is out of ______ possible points.
a.
b.
c.
d.

10. Is there a late policy for assignments, discussions and quizzes submitted in this course?
a. Yes
b. No


Announcement for Instructors to post in Canvas

For this course, your instructor has opted to use Online Examination Integrity Software called ProctorTrack. This is an automated proctoring system that records data about your testing environment while are are taking an exam. Use of Exam Integrity Software is considered essential to help ensure the integrity of the testing environment and assists the instructor with test taker identity validation.

All students are advised to carefully read the Examination Integrity Policy located in this course’s syllabus under the grading section. The policy discusses details regarding use of the software program and its requirements. The software requires the use of a webcam (internal or external), microphone (internal or external), and identity verification using a valid photo ID (i.e. driver’s license, rowan id card, etc.).

In an effort to improve our technologies, offerings, and services, Rowan Global may ask you to participate in a brief feedback survey regarding your use of the Exam Integrity Software. Your feedback is valuable to us and will be used to help make decisions about how Exam Integrity Software will be implemented across Rowan Online programs and courses in the future.

For this course, the following assessments will be used with the proctoring system:

  • ‚Äč

We want to make sure you are comfortable using the system before you begin any quiz/exam. To begin, do the following:

  1. View the Getting Started Guide that will assist you in setting up and downloading the software to your computer. This process will take about 2-3 minutes. View the guide and/or video located in the Introduction module of this course.
  2. We have set up a practice quiz that you can take multiple times. The practice quiz will be the same exact steps you will have to take when you take your quiz/exam. Please make sure you take the practice quiz and are comfortable with how the system works in plenty of time before the graded exam. The practice quiz can also be found in the Introduction module of this course. You must click on the Practice Quiz to begin the installation of the software and identity checks. Once you enter the access code, the quiz will begin automatically.

For more information about the Exam Integrity Software, students should contact their instructor directly. For technical assistance, please contact Rowan Online Tech Support. If you need support within the setup of ProctorTrack, please contact ProctorTrack Support at 1-844-753-2020 or by going to www.proctortrack.com. You can also go to http://support.proctortrack.com and submit a ticket, or live chat anytime.


What are the available exam settings?

Required Settings

The following options are required for all courses and customizable for each exam using Proctortrack:

  • Cannot be disabled:
    • Webcam
    • Microphone
  • Identity Verification Settings:
    • Students are required to show a photo ID: Students will be required to show a photo ID during the pre-verification stage (between system-check and actual beginning of monitoring) in Proctortrack.
    • Copy-paste prohibited: Students will not be allowed to use the copy-paste feature supported by operating systems while completing the exam.
    • Print-screen or taking screenshots prohibited: Students will not be allowed to use the print-screen or screenshot feature supported by operating systems.
    • Printing prohibited: Students will not be allowed to use the printer while taking an exam.
    • Proctortrack captures desktop screenshots: Any screenshots taken by the student on his/her primary monitor will be captured by Proctortrack during a proctored exam.
    • Using multiple monitors is prohibited: Students will not be allowed to use multiple monitors during a proctored exam. Proctortrack will black-out all display monitors except the primary monitor used.

Customizable Settings

The following options are available and customizable for each exam using Proctortrack:

  • Identity Verification Settings:
    • Make using right-click on mouse prohibited? Selecting this option will disable mouse right click button. This feature is supported only when a test is served using web-engine of Proctortrack (and not using external browser, e.g. Google Chrome).
    • Should students be required to give a knuckle-scan? Selecting this option will require a test taker to show knuckle during the pre-verification stage (between system-check and actual beginning of monitoring) in Proctortrack. Knuckle-match is used to increase confidence in the authentication process.
    • Make quiz access code or password hidden from students? App will hide the access code/pass code/password for test.
    • Require students to give a room-scan? Selecting this option will require a test taker to perform a room-scan during pre-verification stage in Proctortrack.
    • Are students allowed to using physical calculators? Selecting this option will allow a test taker to use physical calculator without being flagged for a violation by Proctortrack.
    • Are students allowed to use on-screen calculators? Selecting this option will allow a test taker to use on-screen calculator without being flagged for a violation by Proctortrack.
  • Test Settings:
    • Are physical books allowed? Selecting this option will allow a test taker to use physical books without being flagged for a violation by Proctortrack.
    • Should using online resources, books, etc. be allowed? Selecting this option will allow a test taker to use online resources without being flagged for a violation by Proctortrack.
    • Should taking notes with applications (i.e. MSWord, Notepad) be allowed? Selecting this option will make sure test takers are not flagged for online aid violations when they open scratchpad tool or any note taking application and take a note.
    • Should taking handwritten notes be allowed? Selecting this option will make sure test takers are not flagged for violations when they look away from computer screen.

How are each exam's settings be customized?

Your assigned Instructional Designer will setup and customize each exam's settings for you.


What is the process that students have to go through for automatic remote exam proctoring?

View Student Guide

Click here to review the step-by-step guide for students for using Proctortrack.


About Onboarding

Before taking an online quiz or exam that is proctored using Proctortrack, students have to go through a series of steps called onboarding.

Often students are unsure if their specific hardware setup will allow them to use Proctortrack. While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves. Keep in mind that Chrome and Firefox are the recommended browser. While Proctortrack will work in other browsers, the user experience is far superior in Chrome.

The onboarding process gives students the opportunity to make sure everything is working correctly during low-pressure circumstances. It also gives students time to make any changes to their system well before the first exam.


What should students typically not do during a proctored online exam?

The default exam terms forbid the following (note: this varies by course, this is only the default):

  • Do Not Cheat or attempt to deceive during this examination session.
  • Do Not Impersonate another candidate or having another person impersonate you.
  • Do Not Use Any Mobile Device talk or communicate to anyone via the use of any manual or electronic medium.
  • Do Not Leave the camera view during the test.
  • Do Not Reproduce photograph, screenshot or print any part of the test in any medium.
  • Do Not Eat Or Drink during the exam period.
  • Do Not Let Others Access your secured test or computer.
  • Do Not Be In A Room With Others having other people disturb you during the testing period can disqualify you.
  • Do Not Leave The Browser Or Test Session open any other software, browser or web page that is not required for taking this test.*
  • Do Not Use Multiple monitors, keyboards or mice. Do Not Look Away off-screen to glance or read notes.*
  • Do Not Make Notes or calculations on your computer or on paper, unless test instructions explicitly state to do so.

*Unless professor has configured test to be open book.

Note: Proctortrack has fully customizable settings. The options listed above can be customized.


How do students get technical support for Proctortrack?

Click here to learn how student get technical support for Proctortrack.


What do I do after students have taken the exam using Proctortrack?

How do I tell if any of my students have engaged in prohibited behavior?

The Proctortrack Instructor Dashboard will automatically sort and highlight any breaches by a student during an exam with video playback. To view the Proctortrack Instructor Dashboard, do the following:

  1. Click on Proctortrack in the Course Navigation.

  2. For the quiz or exam for which you want to view the results, click Student List.
    Note: You can also open the Quick View of a student's violations by clicking the Expand button and using the Left and Right arrows to scroll through each violation. To view the full report for a student, click on the student’s name.
    • Click on a student's name to view his/her report. A new tab will open in your browser.

  3. The report will show the student's name, exam name, as well as the date and time he/she started the exam and ended it. You will also see the following four tabs. Click on a tab to view the related information for the selected student.
    • Video Monitoring: View video playback time-stamped on a playable timeline to skip to moment of the incident.
      • This tab displays the Proctortrack Visual Timeline, which shows each violation in chronological order.
    • Online Violations: View screenshots of online aid incidents.
      • This tab displays the Proctortrack Visual Timeline, which shows each violation in chronological order.
    • Identity Verification Scans: View the current exam's identity scans and compare it with previous scans on file
    • Onboarding: View the student's facial, knuckle and ID scans from the Onboarding Process (as part of the Onboarding Practice Quiz).
    • Note: There is also a Notes section at the bottom of the visual timeline where you can enter notes.
  4. Video Monitoring:
    • Click on the Video Monitoringtab.
    • If Proctortrack has flagged the student for a violation:
      • On the Video Monitoring tab, you can view video playback time-stamped on a playable timeline to skip to the moment of the incident.
      • Click on the Right arrow to scroll through all available incidents.

      • To playback the video of the selected incident, click the Play button on the video. Click the Play, Pause, and Stop buttons below the video to start and stop the video as desired.

      • The Proctortrack Visual Timeline on the Video Monitoring tab displays each violation in chronological order.
        • Each violation is represented by a horizontal line.
          • A pink line is a "reg flag" or a critical violation of online exam rules (e.g., violations related to facial and eye movement, the student moving outside the recording area, multiple people appearing on screen, or the student using online aids).
          • A yellow line is a flag for violations typically related to using a prohibited device (e.g., phone, tablet, or headset), opening an external window, and so on.
        • The length of a horizontal line depicts how long the violation took place.
        • The placement of the line in the timeline depicts when the violation took place in the video.
        • Click on a violation, represented by a horizontal line, to skip to that moment in the timeline.

    • If Proctortrack has NOT flagged the student for a violation:
      • Proctortrack will note that "No infractions detected in video, audio, and hardware data associated with this session."

  5. Online Violations:
    • Click on the Online Violations tab.
    • If Proctortrack has flagged the student for a violation:
      • On the Online Violations tab, view screenshots of online aid incidents. Note: Online aid incidents are when students access websites, books, and other online resources while taking an exam.
      • Click on the Right arrow to scroll through all available screenshots.
      • Continue clicking on the Right arrow until you've scrolled through all available screenshots.

      • The Proctortrack Visual Timeline on the Online Violations tab highlights online aid violations and displays each violation in chronological order.
        • Each violation is represented by a horizontal line.
          • A pink line is a "reg flag" or a critical violation of online exam rules (e.g., violations related to facial and eye movement, the student moving outside the recording area, multiple people appearing on screen, or the student using online aids).
          • A yellow line is a flag for violations typically related to using a prohibited device (e.g., phone, tablet, or headset), opening an external window, and so on.
        • The length of a horizontal line depicts how long the violation took place.
        • The placement of the line in the timeline depicts when the violation took place in the video.
        • Click on a violation, represented by a horizontal line, to skip to that moment in the timeline.

    • If Proctortrack has NOT flagged the student for a violation:
      • Proctortrack will note that "No infractions detected in the desktop screenshots data associated with this session."

  6. Identity Verification Scans:
    • Click on the Identity Verification Scans tab.
    • On the Identity Verification Scans tab, view the current exam's identity scans and compare it with previous scans on file by clicking on the Right arrow.
    • Continue clicking on the Right arrow until you've scrolled through all available identity scans.

  7. Onboarding:
    • Click on the Onboarding tab.
    • On the Onboarding tab, view the student's facial, knuckle and ID scans from the Onboarding Process (as part of the Onboarding Practice Quiz).

  8. Add Notes:
    • On any of the tabs, add a note by scrolling to the bottom of the page.

    • Click in the Enter Note text box and type your note(s).
    • To save your note, click Save Note.
  9. Change Pass or Fail Status:
    • Once you've finished reviewing the student's report, instructors can manually change a student's status to Pass or Fail by clicking on the Pass or Fail buttons in the top right.
      Click on Pass or Fail

I see my student may have cheated. What do I do now?

Proctortrack provides the tools and evidence to detect student cheating, however, neither Proctortrack or Rowan Online prescribes what actions an instructor should take following student misconduct. The next steps are dependent upon the instructor and department. Please refer to Rowan University's Academic Integrity Policy: https://confluence.rowan.edu/display/POLICY/Academic+Integrity+Policy


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