Knowledgebase Home: 01. Tech Support
I can't login to Self-Service (Banner)
Posted by Anna Wright on 16 February 2012 09:49 AM

If you are unable to log in to Rowan Self-Service (Banner), verify that:

  1. Your account has been activated.
    • Go to the Rowan Online Portal and click on Account Manager
    • On the Account Manager page, click on the Activate your Rowan Network Account for the first time option.
    • Follow the instructions and provide the requested information to complete the process.
  2. You are using your Banner ID and PIN.
    • Your Banner ID is a nine-digit number (ex. 915012345), and your PIN is not your Rowan Network password. If you have not yet chosen a PIN, it is typically your birth date (ex. Feb 1, 1995 is 020195).
  3. Your PIN is correct.
    • If you are uncertain that your PIN is correct, you can reset it by doing the following:
      1. Go to the Rowan Online Portal and click on Account Manager.
      2. On the Account Manager page, click on the Change your Banner Account PIN option.
      3. Follow the instructions and provide the requested information to complete the process.

If you are still unable to access Banner after verifying all three points, please submit a ticket on the Trouble Logging In? page. One of our technicians will assist you as soon as possible. Please refer to our password policy for further information.


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