Knowledgebase Home : 01. Tech Support
Rowan Online, a division of Rowan Global Learning & Partnerships, provides dedicated phone-based support and email-based support [http://support.rowanonline.com/index.php?/Knowledgebase/Article/View/20/0/how-do-i-submit-an-online-support-ticket] to Rowan ...
NOTE: These instructions are for faculty and students. The Canvas Guides is the online documentation site for faculty and students that is maintained by Instructure. The Canvas Guides contain a wide variety of articles and videos with detailed step-by-s...
The Knowledgebase contains a wide variety of articles with detailed step-by-step instructions for Rowan Global supported software, including information about using Canvas, help with typical technical issues, and information on our policies and requiremen...
If you've searched the Knowledgebase [http://support.rowanonline.com/index.php?/Knowledgebase/Article/View/145/0/how-do-i-search-the-knowledgebase] and CANNOT find the answer to your question or technical issue, please submit an online support ticket by f...
If you know your username and password but are unable to log in, there are a few possibilities. Verify that: * YOU ARE ACCESSING THE CORRECT LEARNING MANAGEMENT SYSTEM (LMS). Rowan University currently has two Learning Management Systems (LMS): * R...
If you require assistance or support at any time during instruction of your course, please contact your assigned Instructional Designer (ID) directly via email or phone. Rowan Online Tech Support [http://support.rowanonline.com/index.php?/Knowledgebase/Ar...
If you are unable to log in to Rowan Self-Service (Banner), verify that: * YOUR ACCOUNT HAS BEEN ACTIVATED. * Go to the Rowan Online Portal [http://rowanonline.com/portal] and click on ACCOUNT MANAGER. * On the _Account Manager_ page, click on t...
NOTE: These instructions are for students. Click on one of the following links for more information: * How to Clear Your Browser's Cache * How to Clear Your Browser's Cookies ------------------------- HOW TO CLEAR YOUR BROWSER'S CACHE As you op...
Sometimes it's easier to show someone what's on your screen rather than try and explain it. You can take a picture of the screen on a Mac or PC computer so you can save, print, or share what you see. This is referred to as taking a screenshot or screen ca...
NOTE: Students and faculty should only use Jing if prompted to do so by a member of the Rowan Online Advanced Support Team. Click on one of the following links for more information: * What is Jing? * How to Download Jing onto Your Computer * How...